Privacy

Your Privacy, Our Promise

At Inge Frances, discretion is as much a part of our craft as the garments we create. The details you share with us — from your contact information to your measurements — are handled with the utmost care and kept strictly confidential. We use them only to perfect your clothing and to ensure your experience with us is seamless. Your trust is paramount, and you may request updates or deletion of your data at any time.

Privacy Policy

Last updated: 25th September 2025

At Inge Frances, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website www.ingefrances.co.uk or purchase from us.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, email address, phone number, billing/shipping address.

• Order details: items purchased, payment method (processed securely via our payment provider; we do not store card details).

• Technical information: IP address, browser type, and cookies to improve website performance.

• Communications: emails, messages, or consultation notes.

• Measurements and fitting notes: for bespoke garments, we collect body measurements, fitting records, and style preferences required to create your garment.

2. How We Use Your Information

We use your data to:

• Process and fulfil orders.

• Arrange fittings and consultations for bespoke garments.

• Create, adjust, and deliver bespoke garments.

• Communicate with you about your order or enquiries.

• Improve our website and customer experience.

• Meet legal, tax, and accounting obligations.

We will never sell or rent your personal data to third parties.

3. Sharing Your Information

We may share your information with:

• Payment providers (e.g., Stripe, PayPal) to process transactions.

• Delivery services to ship your order.

• Professional service providers (IT, accounting, legal) where necessary.

All third parties are required to respect your data and comply with data protection laws.

4. Cookies

Our website uses cookies to provide a better browsing experience. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

5. Data Storage & Security

• We store your data securely and only for as long as necessary.

• Bespoke garment records, including measurements, may be retained for future adjustments or repeat orders.

• You may request deletion of your measurements or other personal data at any time.

• We implement appropriate technical and organisational measures to prevent unauthorised access.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates.

• Request deletion of your data (where applicable).

• Object to certain types of processing (e.g., marketing emails).

To exercise these rights, please contact us at inge-frances@outlook.com

7. Marketing

We may occasionally send you updates about new collections, events, or offers if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us: inge-frances@outlook.com